{"id":285,"date":"2020-12-01T16:58:32","date_gmt":"2020-12-01T15:58:32","guid":{"rendered":"https:\/\/fixator.fr\/?page_id=285"},"modified":"2024-03-22T12:55:46","modified_gmt":"2024-03-22T11:55:46","slug":"services-and-support","status":"publish","type":"page","link":"https:\/\/fixator.fr\/en\/services-et-supports\/","title":{"rendered":"After-sales service and services"},"content":{"rendered":"\n[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<h1 class=\"entry-title post-title\" style=\"text-align: center;\">SAV et supports<\/h1>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_5,1_5,1_5,1_5,1_5&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-15px|auto||auto||&#8221; custom_padding=&#8221;|10%||10%|false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_button button_url=&#8221;#formation&#8221; button_text=&#8221;Formation&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_button button_url=&#8221;#sav&#8221; button_text=&#8221;SAV &#038; Maintenance&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_button button_url=&#8221;#reparation&#8221; button_text=&#8221;R\u00e9paration&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_button button_url=&#8221;#assistance&#8221; button_text=&#8221;Assistance au montage&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_button button_url=&#8221;#securite&#8221; button_text=&#8221;S\u00e9curit\u00e9&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.21.2&#8243; background_color=&#8221;#262626&#8243; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;0px||23px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; admin_label=&#8221;row&#8221; module_id=&#8221;formation&#8221; _builder_version=&#8221;4.21.2&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;55px||55px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<img decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https:\/\/fixator.fr\/wp-content\/uploads\/2021\/06\/formation.jpg\" \/>\r[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#FFFFFF&#8221; global_colors_info=&#8221;{}&#8221;]<h2 class=\"wp-block-heading\">Formation<\/h2>\r\n&nbsp;\r\n\r\nFIXATOR attache une importance capitale \u00e0 la formation de ses distributeurs et de ses r\u00e9parateurs agr\u00e9\u00e9s.\r\n\r\nDes sessions de formation initiale ou de formation compl\u00e9mentaire destin\u00e9es aux techniciens et aux m\u00e9caniciens, en charge de la maintenance ou des r\u00e9parations sur notre mat\u00e9riel, sont organis\u00e9es plusieurs fois dans l\u2019ann\u00e9e.\r\n\r\nUne session de formation se d\u00e9roule g\u00e9n\u00e9ralement sur deux jours et peut \u00eatre r\u00e9alis\u00e9e\u00a0:\r\n<ul>\r\n \t<li>au sein de\u00a0<strong>notre site de production situ\u00e9 pr\u00e8s d\u2019Angers<\/strong>\u00a0(Maine et Loire \u2013 49 \u2013 France)\u00a0;<\/li>\r\n \t<li>au sein de\u00a0<strong>votre entreprise<\/strong>\u00a0;<\/li>\r\n \t<li>directement\u00a0<strong>sur chantier<\/strong>.<\/li>\r\n<\/ul>\r\nUn certificat de r\u00e9parateurs agr\u00e9\u00e9s est d\u00e9livr\u00e9 par nos soins \u00e0 la fin de la formation, uniquement sur les produits qui ont \u00e9t\u00e9 abord\u00e9s, utilis\u00e9s et maitris\u00e9s durant la session.\r\n\r\nNotre r\u00e9seau de partenaires, s\u00e9lectionn\u00e9 avec soin, en charge des prestations de maintenance sur nos solutions de levage, propose \u00e9galement des sessions de formations.\r\n\r\nNous nous r\u00e9servons le droit de dispenser ou non la formation de m\u00e9canicien, ou de reconduire une habilitation si la qualit\u00e9 de cette derni\u00e8re ne correspond pas \u00e0 nos exigences de qualit\u00e9. Notre \u00e9quipe se tient \u00e0 votre disposition pour plus d\u2019informations si besoin.\r[\/et_pb_text][et_pb_button button_url=&#8221;\/contact\/&#8221; button_text=&#8221;Demander une formation \u00e0 l&#8217;entretien des produits FIXATOR&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; module_id=&#8221;sav&#8221; _builder_version=&#8221;4.21.2&#8243; background_color=&#8221;#FFFFFF&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;0px||23px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;3_5,2_5&#8243; admin_label=&#8221;row&#8221; _builder_version=&#8221;4.21.2&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;55px||55px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; global_colors_info=&#8221;{}&#8221;]<h2>SAV &amp; Maintenance<\/h2>\r\n&nbsp;\r\n\r\nDans le cadre de la maintenance annuelle et de services apr\u00e8s-vente, FIXATOR propose de r\u00e9aliser l\u2019entretien des treuils, des syst\u00e8mes de s\u00e9curit\u00e9 et des coffrets \u00e9lectriques.\r\n\r\nEn compl\u00e9ment de notre r\u00e9seau de r\u00e9parateurs agr\u00e9\u00e9s, nous disposons d\u2019un d\u00e9partement technique enti\u00e8rement consacr\u00e9 \u00e0 la maintenance et au service apr\u00e8s-vente au sein de notre site de production bas\u00e9 en France, dans le Maine et Loire (49).\r\n\r\nPour l\u2019entretien des parcs de mat\u00e9riels, nous proposons \u00e0 nos clients des contrats annuels (forfaits) ou des prestations \u00e0 la demande.\r\n\r\nToutes les op\u00e9rations de maintenance r\u00e9alis\u00e9es par nos soins ou par nos r\u00e9parateurs agr\u00e9\u00e9s sont effectu\u00e9es avec des pi\u00e8ces d\u2019origine et test\u00e9s sur banc d\u2019essai avant d\u2019\u00eatre retourn\u00e9s.\r\n\r\nL\u2019utilisation de pi\u00e8ces d\u00e9tach\u00e9es d\u2019origine garantit une fiabilit\u00e9 de fonctionnement maximale.\r[\/et_pb_text][et_pb_button button_url=&#8221;\/contact\/&#8221; button_text=&#8221;Aide au d\u00e9pannage&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<img decoding=\"async\" src=\"https:\/\/fixator.fr\/wp-content\/uploads\/2021\/06\/sav-maintenance.jpg\" \/>\r[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; module_id=&#8221;reparation&#8221; _builder_version=&#8221;4.21.2&#8243; background_color=&#8221;#262626&#8243; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;0px||23px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_3,2_3&#8243; admin_label=&#8221;row&#8221; _builder_version=&#8221;4.21.2&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;55px||55px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<img decoding=\"async\" src=\"https:\/\/fixator.fr\/wp-content\/uploads\/2021\/06\/reparation.jpg\" \/>\r[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#FFFFFF&#8221; global_colors_info=&#8221;{}&#8221;]<h2 class=\"wp-block-heading\">R\u00e9paration<\/h2>\r\n&nbsp;\r\n\r\nFIXATOR met toutes les solutions en \u0153uvre pour d\u00e9panner ses clients.\r\n\r\nApr\u00e8s un diagnostic pr\u00e9cis de la panne par \u00e9change t\u00e9l\u00e9phonique, nous mandatons un technicien SAV ou un r\u00e9parateur agr\u00e9\u00e9 pour identifier l\u2019origine du dysfonctionnement.\r\n\r\nNotre service de r\u00e9paration veille \u00e0 ce que ces dysfonctionnements soient r\u00e9solus rapidement, afin de r\u00e9duire les temps d\u2019arr\u00eat sur chantier.\r[\/et_pb_text][et_pb_button button_url=&#8221;\/contact\/&#8221; button_text=&#8221;Trouver un reparateur agr\u00e9e&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; module_id=&#8221;assistance&#8221; _builder_version=&#8221;4.23.1&#8243; background_color=&#8221;#FFFFFF&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;0px||23px||false|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_row column_structure=&#8221;3_4,1_4&#8243; admin_label=&#8221;row&#8221; _builder_version=&#8221;4.21.2&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;55px||55px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; global_colors_info=&#8221;{}&#8221;]<h2 class=\"wp-block-heading\">Assistance au montage<\/h2>\r\n&nbsp;\r\n\r\nFIXATOR propose un accompagnement technique pour la prise en main du mat\u00e9riel.\r\n\r\nUne personne qualifi\u00e9e de notre \u00e9quipe accompagne le responsable de chantier dans la mise en place des solutions d\u2019acc\u00e8s en hauteur ou des conceptions \u00ab sur-mesure \u00bb, n\u00e9cessitant un conseil technique particulier in situ.\r\n\r\nL\u2019assistance technique permet \u00e9galement d\u2019\u00e9tudier conjointement la notice d\u2019utilisation et de parcourir les diff\u00e9rents points de vigilance quant \u00e0 la mise en route du mat\u00e9riel pour une fonctionnalit\u00e9 maximale et des contr\u00f4les d\u2019installation obligatoire et n\u00e9cessaire pour la r\u00e9alisation des travaux en toute s\u00e9curit\u00e9. Notre prestation rend possible une bonne compr\u00e9hension et une utilisation optimale par les op\u00e9rateurs de nos solutions.\r[\/et_pb_text][et_pb_button button_url=&#8221;\/contact\/&#8221; button_text=&#8221;Aide au montage&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<img decoding=\"async\" src=\"https:\/\/fixator.fr\/wp-content\/uploads\/2021\/06\/assistance-montage.jpg\" \/>\r[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; module_id=&#8221;securite&#8221; _builder_version=&#8221;4.23.1&#8243; background_color=&#8221;#262626&#8243; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;0px||23px||false|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_row column_structure=&#8221;3_5,2_5&#8243; admin_label=&#8221;row&#8221; _builder_version=&#8221;4.21.2&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;55px||55px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<img decoding=\"async\" src=\"https:\/\/fixator.fr\/wp-content\/uploads\/2021\/06\/conseil-expert.jpg\" \/>\r[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.21.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#FFFFFF&#8221; header_3_text_color=&#8221;#FFFFFF&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<h2 class=\"wp-block-heading\">S\u2019\u00e9quiper en toute s\u00e9curit\u00e9<\/h2>\n<p>&nbsp;<\/p>\n<h3 class=\"wp-block-heading\">Contr\u00f4ler et tester le mat\u00e9riel chaque jour<\/h3>\n<p>En dehors des mesures de s\u00e9curit\u00e9 r\u00e9glement\u00e9es,\u00a0<strong>effectuer un contr\u00f4le journalier de l\u2019\u00e9quipement suspendu par une personne form\u00e9e est primordial<\/strong>. Nous recommandons \u00e0 nos clients de r\u00e9aliser une\u00a0<strong>inspection visuelle quotidienne de tous les \u00e9l\u00e9ments qui influent sur la s\u00e9curit\u00e9 de fonctionnement d\u2019une plateforme<\/strong>, permettant ainsi de d\u00e9celer d\u2019\u00e9ventuelles d\u00e9t\u00e9riorations, dues \u00e0 l\u2019usure et\/ou au vandalisme, susceptibles de cr\u00e9er des dangers sur le lieu de travail. Les \u00e9l\u00e9ments de la fiche d\u2019inspection p.6 que nous mettons \u00e0 disposition sur nos plateformes (au sein du coffret de commande) doivent \u00eatre observ\u00e9s avant de d\u00e9buter le chantier. Vous pouvez \u00e9galement consulter les recommandations d\u2019inspection retranscrit dans nos notices d\u2019instruction.<\/p>\n<h3 class=\"wp-block-heading\">V\u00e9rifications p\u00e9riodiques des plateformes suspendues<\/h3>\n<p>La v\u00e9rification p\u00e9riodique comprend notamment un examen de l\u2019\u00e9tat de conservation et une \u00e9preuve dynamique.<\/p>\n<ul>\n<li><strong>Plateforme suspendue motoris\u00e9e<\/strong>\u00a0: l\u2019obligation de v\u00e9rifications p\u00e9riodiques s\u2019applique quand la plateforme motoris\u00e9e est install\u00e9e depuis plus de 6 mois, sans d\u00e9placement (ripage);<\/li>\n<li><strong>Plateforme suspendue manuelle<\/strong>\u00a0: l\u2019obligation de v\u00e9rifications p\u00e9riodiques s\u2019applique quand la plateforme manuelle est install\u00e9e depuis plus de 3 mois, sans d\u00e9placement (ripage).<\/li>\n<\/ul>[\/et_pb_text][et_pb_button button_url=&#8221;\/contact\/&#8221; button_text=&#8221;En savoir plus&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"<p>After-sales service (after-sales service) Fixator: assistance with necessary repairs and spare parts, training requests, assistance with troubleshooting or maintenance, information on the safety checks to be carried out.<\/p>","protected":false},"author":377,"featured_media":14793,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:columns -->\r\n<div class=\"wp-block-columns\"><!-- wp:column {\"verticalAlignment\":\"center\"} -->\r\n<div class=\"wp-block-column is-vertically-aligned-center\"><!-- wp:buttons {\"layout\":{\"type\":\"flex\",\"justifyContent\":\"center\",\"orientation\":\"horizontal\"}} -->\r\n<div class=\"wp-block-buttons\"><!-- wp:button -->\r\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#formation\">Formation<\/a><\/div>\r\n<!-- \/wp:button -->\r\n\r\n<!-- wp:button -->\r\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#sav-maintenance\">SAV & Maintenance<\/a><\/div>\r\n<!-- \/wp:button -->\r\n\r\n<!-- wp:button -->\r\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#reparation\">R\u00e9paration<\/a><\/div>\r\n<!-- \/wp:button -->\r\n\r\n<!-- wp:button -->\r\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#assistance-montage\">Assistance au montage<\/a><\/div>\r\n<!-- \/wp:button -->\r\n\r\n<!-- wp:button -->\r\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#securite\">S\u00e9curit\u00e9<\/a><\/div>\r\n<!-- \/wp:button --><\/div>\r\n<!-- \/wp:buttons --><\/div>\r\n<!-- \/wp:column --><\/div>\r\n<!-- \/wp:columns -->\r\n\r\n<!-- wp:columns {\"verticalAlignment\":\"center\",\"backgroundColor\":\"ui-dark\",\"textColor\":\"ui-light\"} -->\r\n<div class=\"wp-block-columns are-vertically-aligned-center has-ui-light-color has-ui-dark-background-color has-text-color has-background\" id=\"formation\"><!-- wp:column {\"verticalAlignment\":\"center\"} -->\r\n<div class=\"wp-block-column is-vertically-aligned-center\"><!-- wp:image {\"id\":5022,\"sizeSlug\":\"large\",\"linkDestination\":\"none\"} -->\r\n<figure class=\"wp-block-image size-large\"><img src=\"https:\/\/fixator.fr\/wp-content\/uploads\/2021\/06\/formation.jpg\" alt=\"\" class=\"wp-image-5022\"\/><\/figure>\r\n<!-- \/wp:image --><\/div>\r\n<!-- \/wp:column -->\r\n\r\n<!-- wp:column {\"verticalAlignment\":\"center\"} -->\r\n<div class=\"wp-block-column is-vertically-aligned-center\"><!-- wp:heading -->\r\n<h2 class=\"wp-block-heading\">Formation<\/h2>\r\n<!-- \/wp:heading -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>FIXATOR attache une importance capitale \u00e0 la formation de ses distributeurs et de ses r\u00e9parateurs agr\u00e9\u00e9s.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Des sessions de formation initiale ou de formation compl\u00e9mentaire destin\u00e9es aux techniciens et aux m\u00e9caniciens, en charge de la maintenance ou des r\u00e9parations sur notre mat\u00e9riel, sont organis\u00e9es plusieurs fois dans l'ann\u00e9e.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Une session de formation se d\u00e9roule g\u00e9n\u00e9ralement sur deux jours et peut \u00eatre r\u00e9alis\u00e9e\u00a0:<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:list -->\r\n<ul><!-- wp:list-item -->\r\n<li>au sein de <strong>notre site de production situ\u00e9 pr\u00e8s d\u2019Angers<\/strong> (Maine et Loire \u2013 49 - France)\u00a0;<\/li>\r\n<!-- \/wp:list-item -->\r\n\r\n<!-- wp:list-item -->\r\n<li>au sein de <strong>votre entreprise<\/strong>\u00a0;<\/li>\r\n<!-- \/wp:list-item -->\r\n\r\n<!-- wp:list-item -->\r\n<li>directement <strong>sur chantier<\/strong>.<\/li>\r\n<!-- \/wp:list-item --><\/ul>\r\n<!-- \/wp:list -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Un certificat de r\u00e9parateurs agr\u00e9\u00e9s est d\u00e9livr\u00e9 par nos soins \u00e0 la fin de la formation, uniquement sur les produits qui ont \u00e9t\u00e9 abord\u00e9s, utilis\u00e9s et maitris\u00e9s durant la session.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Notre r\u00e9seau de partenaires, s\u00e9lectionn\u00e9 avec soin, en charge des prestations de maintenance sur nos solutions de levage, propose \u00e9galement des sessions de formations.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Nous nous r\u00e9servons le droit de dispenser ou non la formation de m\u00e9canicien, ou de reconduire une habilitation si la qualit\u00e9 de cette derni\u00e8re ne correspond pas \u00e0 nos exigences de qualit\u00e9. Notre \u00e9quipe se tient \u00e0 votre disposition pour plus d\u2019informations si besoin.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:buttons -->\r\n<div class=\"wp-block-buttons\"><!-- wp:button -->\r\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/fixator.fr\/contact\/demande-dinformation\/\">Nous contacter<\/a><\/div>\r\n<!-- \/wp:button --><\/div>\r\n<!-- \/wp:buttons --><\/div>\r\n<!-- \/wp:column --><\/div>\r\n<!-- \/wp:columns -->\r\n\r\n<!-- wp:columns {\"verticalAlignment\":\"center\",\"backgroundColor\":\"ui-light\",\"textColor\":\"ui-dark\"} -->\r\n<div class=\"wp-block-columns are-vertically-aligned-center has-ui-dark-color has-ui-light-background-color has-text-color has-background\" id=\"sav-maintenance\"><!-- wp:column {\"verticalAlignment\":\"center\"} -->\r\n<div class=\"wp-block-column is-vertically-aligned-center\"><!-- wp:heading -->\r\n<h2 class=\"wp-block-heading\">SAV & Maintenance<\/h2>\r\n<!-- \/wp:heading -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Dans le cadre de la maintenance annuelle et de services apr\u00e8s-vente, FIXATOR propose de r\u00e9aliser l\u2019entretien des treuils, des syst\u00e8mes de s\u00e9curit\u00e9 et des coffrets \u00e9lectriques.<strong><\/strong><\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>En compl\u00e9ment de notre r\u00e9seau de r\u00e9parateurs agr\u00e9\u00e9s, nous disposons d'un d\u00e9partement technique enti\u00e8rement consacr\u00e9 \u00e0 la maintenance et au service apr\u00e8s-vente au sein de notre site de production bas\u00e9 en France, dans le Maine et Loire (49).<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Pour l\u2019entretien des parcs de mat\u00e9riels, nous proposons \u00e0 nos clients des contrats annuels (forfaits) ou des prestations \u00e0 la demande.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Toutes les op\u00e9rations de maintenance r\u00e9alis\u00e9es par nos soins ou par nos r\u00e9parateurs agr\u00e9\u00e9s sont effectu\u00e9es avec des pi\u00e8ces d\u2019origine et test\u00e9s sur banc d\u2019essai avant d\u2019\u00eatre retourn\u00e9s.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>L'utilisation de pi\u00e8ces d\u00e9tach\u00e9es d'origine garantit une fiabilit\u00e9 de fonctionnement maximale.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:buttons -->\r\n<div class=\"wp-block-buttons\"><!-- wp:button -->\r\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/fixator.fr\/contact\/demande-dinformation\/\">Nous contacter<\/a><\/div>\r\n<!-- \/wp:button --><\/div>\r\n<!-- \/wp:buttons --><\/div>\r\n<!-- \/wp:column -->\r\n\r\n<!-- wp:column {\"verticalAlignment\":\"center\"} -->\r\n<div class=\"wp-block-column is-vertically-aligned-center\"><!-- wp:image {\"id\":5028,\"sizeSlug\":\"large\",\"linkDestination\":\"none\"} -->\r\n<figure class=\"wp-block-image size-large\"><img src=\"https:\/\/fixator.fr\/wp-content\/uploads\/2021\/06\/sav-maintenance.jpg\" alt=\"\" class=\"wp-image-5028\"\/><\/figure>\r\n<!-- \/wp:image --><\/div>\r\n<!-- \/wp:column --><\/div>\r\n<!-- \/wp:columns -->\r\n\r\n<!-- wp:columns {\"verticalAlignment\":\"center\",\"backgroundColor\":\"ui-dark\",\"textColor\":\"ui-light\"} -->\r\n<div class=\"wp-block-columns are-vertically-aligned-center has-ui-light-color has-ui-dark-background-color has-text-color has-background\" id=\"reparation\"><!-- wp:column {\"verticalAlignment\":\"center\"} -->\r\n<div class=\"wp-block-column is-vertically-aligned-center\"><!-- wp:image {\"id\":5037,\"sizeSlug\":\"large\",\"linkDestination\":\"none\"} -->\r\n<figure class=\"wp-block-image size-large\"><img src=\"https:\/\/fixator.fr\/wp-content\/uploads\/2021\/06\/reparation.jpg\" alt=\"\" class=\"wp-image-5037\"\/><\/figure>\r\n<!-- \/wp:image --><\/div>\r\n<!-- \/wp:column -->\r\n\r\n<!-- wp:column {\"verticalAlignment\":\"center\"} -->\r\n<div class=\"wp-block-column is-vertically-aligned-center\"><!-- wp:heading -->\r\n<h2 class=\"wp-block-heading\">R\u00e9paration<\/h2>\r\n<!-- \/wp:heading -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>En cas de panne sur chantier, FIXATOR met toutes les solutions en \u0153uvre pour d\u00e9panner ses clients.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Apr\u00e8s un diagnostic pr\u00e9cis de la panne par \u00e9change t\u00e9l\u00e9phonique, nous mandatons un technicien SAV ou un r\u00e9parateur agr\u00e9\u00e9 pour identifier l'origine du dysfonctionnement.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Notre service de r\u00e9paration veille \u00e0 ce que ces dysfonctionnements soient r\u00e9solus rapidement, afin de r\u00e9duire les temps d'arr\u00eat sur chantier.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:buttons -->\r\n<div class=\"wp-block-buttons\"><!-- wp:button -->\r\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/fixator.fr\/contact\/demande-dinformation\/\">Nous contacter<\/a><\/div>\r\n<!-- \/wp:button --><\/div>\r\n<!-- \/wp:buttons --><\/div>\r\n<!-- \/wp:column --><\/div>\r\n<!-- \/wp:columns -->\r\n\r\n<!-- wp:columns {\"verticalAlignment\":\"center\",\"backgroundColor\":\"ui-light\",\"textColor\":\"ui-dark\"} -->\r\n<div class=\"wp-block-columns are-vertically-aligned-center has-ui-dark-color has-ui-light-background-color has-text-color has-background\" id=\"assistance-montage\"><!-- wp:column {\"verticalAlignment\":\"center\"} -->\r\n<div class=\"wp-block-column is-vertically-aligned-center\"><!-- wp:heading -->\r\n<h2 class=\"wp-block-heading\">Assistance au montage<\/h2>\r\n<!-- \/wp:heading -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>FIXATOR propose un accompagnement technique pour la prise en main du mat\u00e9riel.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Une personne qualifi\u00e9e de notre \u00e9quipe accompagne le responsable de chantier dans la mise en place des solutions d\u2019acc\u00e8s en hauteur ou des conceptions \u00ab sur-mesure \u00bb, n\u00e9cessitant un conseil technique particulier in situ.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>L'assistance technique permet \u00e9galement d\u2019\u00e9tudier conjointement la notice d\u2019utilisation et de parcourir les diff\u00e9rents points de vigilance quant \u00e0 la mise en route du mat\u00e9riel pour une fonctionnalit\u00e9 maximale et des contr\u00f4les d\u2019installation obligatoire et n\u00e9cessaire pour la r\u00e9alisation des travaux en toute s\u00e9curit\u00e9. Notre prestation rend possible une bonne compr\u00e9hension et une utilisation optimale par les op\u00e9rateurs de nos solutions.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:buttons -->\r\n<div class=\"wp-block-buttons\"><!-- wp:button -->\r\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/fixator.fr\/contact\/demande-dinformation\/\">Nous contacter<\/a><\/div>\r\n<!-- \/wp:button --><\/div>\r\n<!-- \/wp:buttons --><\/div>\r\n<!-- \/wp:column -->\r\n\r\n<!-- wp:column {\"verticalAlignment\":\"center\"} -->\r\n<div class=\"wp-block-column is-vertically-aligned-center\"><!-- wp:image {\"id\":5040,\"sizeSlug\":\"large\",\"linkDestination\":\"none\"} -->\r\n<figure class=\"wp-block-image size-large\"><img src=\"https:\/\/fixator.fr\/wp-content\/uploads\/2021\/06\/assistance-montage.jpg\" alt=\"\" class=\"wp-image-5040\"\/><\/figure>\r\n<!-- \/wp:image --><\/div>\r\n<!-- \/wp:column --><\/div>\r\n<!-- \/wp:columns -->\r\n\r\n<!-- wp:columns {\"verticalAlignment\":\"center\",\"backgroundColor\":\"ui-dark\",\"textColor\":\"ui-light\"} -->\r\n<div class=\"wp-block-columns are-vertically-aligned-center has-ui-light-color has-ui-dark-background-color has-text-color has-background\" id=\"securite\"><!-- wp:column {\"verticalAlignment\":\"center\"} -->\r\n<div class=\"wp-block-column is-vertically-aligned-center\"><!-- wp:image {\"id\":5034,\"sizeSlug\":\"large\",\"linkDestination\":\"none\"} -->\r\n<figure class=\"wp-block-image size-large\"><img src=\"https:\/\/fixator.fr\/wp-content\/uploads\/2021\/06\/conseil-expert.jpg\" alt=\"\" class=\"wp-image-5034\"\/><\/figure>\r\n<!-- \/wp:image --><\/div>\r\n<!-- \/wp:column -->\r\n\r\n<!-- wp:column {\"verticalAlignment\":\"center\"} -->\r\n<div class=\"wp-block-column is-vertically-aligned-center\"><!-- wp:heading -->\r\n<h2 class=\"wp-block-heading\">S\u2019\u00e9quiper en toute s\u00e9curit\u00e9<\/h2>\r\n<!-- \/wp:heading -->\r\n\r\n<!-- wp:heading {\"level\":3} -->\r\n<h3 class=\"wp-block-heading\">Contr\u00f4ler et tester le mat\u00e9riel chaque jour<\/h3>\r\n<!-- \/wp:heading -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>En dehors des mesures de s\u00e9curit\u00e9 r\u00e9glement\u00e9es, <strong>effectuer un contr\u00f4le journalier de l'\u00e9quipement suspendu par une personne form\u00e9e est primordial<\/strong>.Nous recommandons \u00e0 nos clients de r\u00e9aliser une <strong>inspection visuelle quotidienne de tous les \u00e9l\u00e9ments qui influent sur la s\u00e9curit\u00e9 de fonctionnement d\u2019une plateforme<\/strong>,permettant ainsi de d\u00e9celer d'\u00e9ventuelles d\u00e9t\u00e9riorations, dues \u00e0 l'usure et\/ou auvandalisme, susceptibles de cr\u00e9er des dangers sur le lieu de travail. Les \u00e9l\u00e9ments de lafiche d'inspection p.6 que nous mettons \u00e0 disposition sur nos plateformes (ausein du coffret de commande) doivent \u00eatre observ\u00e9s avant de d\u00e9buter le chantier.Vous pouvez \u00e9galement consulter les recommandations d'inspection retranscrit dans nos notices d\u2019instruction.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:heading {\"level\":3} -->\r\n<h3 class=\"wp-block-heading\">V\u00e9rifications p\u00e9riodiques des plateformes suspendues<\/h3>\r\n<!-- \/wp:heading -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>La v\u00e9rification p\u00e9riodique comprend notamment un examen de l'\u00e9tat de conservation et une \u00e9preuve dynamique.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:list -->\r\n<ul><!-- wp:list-item -->\r\n<li><strong>Plateforme suspendue motoris\u00e9e<\/strong> : l'obligation de v\u00e9rifications p\u00e9riodiques s'applique quand la plateforme motoris\u00e9e est install\u00e9e depuis plus de 6 mois, sans d\u00e9placement (ripage);<\/li>\r\n<!-- \/wp:list-item -->\r\n\r\n<!-- wp:list-item -->\r\n<li><strong>Plateforme suspendue manuelle<\/strong> : l'obligation de v\u00e9rifications p\u00e9riodiques s'applique quand la plateforme manuelle est install\u00e9e depuis plus de 3 mois, sans d\u00e9placement (ripage).<\/li>\r\n<!-- \/wp:list-item --><\/ul>\r\n<!-- \/wp:list --><\/div>\r\n<!-- \/wp:column --><\/div>\r\n<!-- \/wp:columns -->","_et_gb_content_width":"","two_page_speed":[],"footnotes":""},"class_list":["post-285","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/fixator.fr\/en\/wp-json\/wp\/v2\/pages\/285","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fixator.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fixator.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fixator.fr\/en\/wp-json\/wp\/v2\/users\/377"}],"replies":[{"embeddable":true,"href":"https:\/\/fixator.fr\/en\/wp-json\/wp\/v2\/comments?post=285"}],"version-history":[{"count":0,"href":"https:\/\/fixator.fr\/en\/wp-json\/wp\/v2\/pages\/285\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/fixator.fr\/en\/wp-json\/wp\/v2\/media\/14793"}],"wp:attachment":[{"href":"https:\/\/fixator.fr\/en\/wp-json\/wp\/v2\/media?parent=285"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}